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Dr. Dustin York is an Associate Professor at Maryville University in St. Louis. With clients including Pepsi Co. and Nike, he has experience in public relations and also worked on the 2008 presidential campaign.
He specializes in helping individuals hone their communication skills while understanding digital transformation. In this episode of Motivational Mondays, Dr. York shares practical strategies students can use to improve their communication skills.
Older generations say that 鈥測oung people can鈥檛 communicate these days.鈥� Dustin says they鈥檙e wrong. It鈥檚 normal for communication to change from generation to generation. Communication has become increasingly virtual over the years.
The current generation also wants to work fully remote, but Dustin believes it breaks down your ability to learn professional communication skills. How you communicate within a work environment is key to success and even promotions, and it鈥檚 easier to learn in-person.
Non-verbal communication is your brand. If you don鈥檛 brand yourself, you鈥檒l be given a brand and it probably won鈥檛 be what you want. You have to ask yourself how you want to show up professionally. There are little things you can do to increase trustworthiness, likability, and authenticity.
So, how can you improve your non-verbal communication? Sit up straight and lean slightly forward. You鈥檒l come across as welcoming, open, and trustworthy. If you lean backward, it psychologically builds a barrier between you and the other person. That鈥檚 non-verbal communication. The goal is to be memorable in a good way.
You win during a conflict by letting the other person share their opinion first. For example, why do they think strawberry ice cream is the best? They鈥檒l share their reasons. Then you say, 鈥淲hat I hear you saying is you think strawberry is the best because X, Y, and Z. Is that correct?鈥� Don鈥檛 be passive-aggressive or condescending. Paraphrase what they just told you.
The goal is to get the other person to say 鈥渢hat鈥檚 right.鈥� When you can demonstrate that you understood what they said, they鈥檒l relax and listen to what you have to say. It moves you from conflict to conversation.
Listen to the bonus episode to learn the power of taking chances and facing challenges.
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